Refund policy

Returns & Refunds

Bdvakr
Sylvia Claudia Duerr
Grillstationweg 6, 70173 Stuttgart, Germany
Email: info@bdvakr.store
Phone: +49 711 90020400

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@bdvakr.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A grill, station or accessory must be returned complete and in its original packaging; a grill that has been fired and used, or a gas grill that has been connected, cannot always be returned in a resaleable state. Unused grills, stations and accessories in original packaging may be returned within the statutory 14-day withdrawal period. Check the dimensions, the fuel type, your outdoor surface and clearances and your access route before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Grates, burners, igniters, hoses, grease trays, wheels and finishes weather and wear with use and are stocked as spares — hoses and grease trays are wear parts to check and clean. Damage or a hazard from using a grill indoors or in an enclosed space, from a gas grill connected without a leak-test or with a cracked hose, from lighter fluid on charcoal, from a grease tray left to catch fire, or from a hot grill left near children is not a warranty defect, and these are for outdoor use only.