Shipping policy

Shipping

Bdvakr
Sylvia Claudia Duerr
Grillstationweg 6, 70173 Stuttgart, Germany
Email: info@bdvakr.store
Phone: +49 711 90020400

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Grills & stations

Tool sets, mops, starters, brushes and covers ship by parcel; kettle and barrel grills ship on a small pallet, and multi-burner gas grills, grill stations and the premium charcoal station are heavy and ship on a pallet. Delivery is kerbside: the carrier brings it to the nearest accessible door, not assembled or connected — a large grill is heavy and needs two or more people or its wheels. Set grills on a firm, non-combustible surface with the stated clearances, and connect gas models via a leak-tested regulator — LPG bottles are not supplied. Accessories ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.